Terms of Service

These terms are between you and Derek Cummings, a sole proprietor doing business as Tradesfront Marketing, an assumed business name registered under the North Carolina Assumed Business Name Act ("Tradesfront," "we," "us"). They cover using this website and the Tradesfront portal, and the marketing services you buy from us. By using the site or signing up, you agree to them. We've kept them plain; if anything is unclear, ask. Our privacy policy explains what we do with information.

1. Using the site and the portal

The site describes what we do and lets you ask questions, chat with Trey, run the "Ask the AIs" check, book a call and sign up. Trey is an AI assistant: it answers from what we've told it about Tradesfront and your business, and it can make mistakes. Anything that changes your site, your listing or your plan goes through our team or through a step you confirm. Don't use the site or portal to break the law, infringe anyone's rights, scrape it at scale, send false or automated form entries, or harm it or other users; we may block anyone who does. You're responsible for keeping your Google sign-in secure and for what is done from your account.

2. How we'll contact you

When you give us your phone number or email, you're asking us to get back to you, so we may call, text or email you about your request and, once you're a client, about your account and the work. Standard message and data rates apply to texts. Tell us to stop at any time and we will; replying STOP to a text works too. We don't add you to a marketing list for asking a question.

3. What we provide

A custom-built marketing site on your own domain, hosting, lead delivery to your inbox or CRM, performance reporting in your portal, management of your Google Business Profile, quarterly tune-ups, Trey for changes and questions, and, where you've linked them, your Google Local Services Ads account and a tracked phone number (Growth plans). What each plan includes and costs is set out in the pricing section, which forms part of these terms; the build timeline is on how it works.

4. What we don't provide

We are not a CRM and we don't stand between you and your customers: no invoicing, scheduling, dispatch or payments on your behalf; those live in your own tools. We don't run paid search or social media campaigns. We don't set up or manage Google Analytics for you. We don't give legal, tax or financial advice.

5. Working on your accounts

To manage your Google Business Profile or Local Services Ads you add us as a manager on those accounts. We make changes on your behalf and keep a record of every change; changes with suspension risk (your business name, address, categories, or closing the listing) are made only after a confirmation step on our side. You stay the owner of those accounts and can remove our access at any time, which ends that part of the service. Edits to your Local Services Ads campaign (budget, target cost per lead, status) change what Google charges you; we make them only as you've asked, and Google's own terms for those products apply to you.

6. Billing

Plans are billed in advance through Stripe on the cadence you choose at signup, with a three-month minimum from your start date. Cancellation after that takes effect at the end of the current billing period. No refunds for partial periods. If we fail to deliver something we promised (for example the site doesn't launch within the published timeline through our fault), we credit the next billing period. Prices for existing clients are locked as described in the questions on how it works. If a payment fails we retry and tell you; after 14 days unpaid we may pause the service.

7. Your responsibilities

• Give us accurate business information during onboarding and keep it current, including anything a licence, insurance or advertising rule requires you to state.
• Answer onboarding questions within 5 business days; we can't build what we can't ask about.
• Only give us photos, reviews and content you have the right to use, and only claims about your business that are true.
• Keep the registrar login for your domain and the owner role on your Google accounts; we'll ask for the access we need, never ownership.
• Comply with the laws that apply to your business, including how you contact the customers whose details we deliver to you.

8. What you own, what we own

You own your domain, your Google accounts and listings, your photos, your content, your reviews, and every lead we deliver to you, which you can export at any time. The site we build for you is yours to keep: on request or when you leave we hand over its source content. We own the platform, the build tooling, Trey, our templates and our methods, and we may reuse what we learn in general form for other clients, never your specific content or data.

9. Leaving

Either of us can end the service after the three-month minimum with written notice (email is fine), effective at the end of the current billing period. On leaving: your site stays live for a 30-day grace period in case you change your mind; after 30 days we release the hostname, hand your DNS back, remove our access to your Google accounts and archive the site content; your lead data stays exportable until then; billing records and delivery logs are kept for 3 years. We may end the service immediately for non-payment after 14 days or for a breach of section 1 or 7; otherwise we don't drop clients lightly.

10. Availability

Your site and the portal run on Cloudflare's network. We aim for 99.9% uptime measured monthly, and credit the affected billing period when we materially miss it through a problem on our side rather than a Cloudflare, Google or domain-registrar outage. We may take the service down briefly for maintenance.

11. No guarantees, and liability

Marketing has uncertainty in it. We don't guarantee any ranking, lead volume, revenue, or that Google will approve a listing change or credit a lead. The site, the portal and Trey are provided "as is" and we disclaim implied warranties to the extent the law allows. Our total liability to you for anything arising from these terms is capped at what you paid us in the 12 months before the claim. Neither of us is liable to the other for indirect, incidental or consequential loss, including lost profits. You agree to cover us against third-party claims arising from content or claims you gave us to publish or from your use of the leads we deliver.

12. Governing law and disputes

These terms are governed by the laws of the State of North Carolina, USA, without regard to its conflict-of-law rules. If we have a dispute, we'll first try to resolve it in good faith between us; if that fails within 30 days, either of us may bring it to binding arbitration in Wake County, North Carolina, under the rules of the American Arbitration Association, on an individual basis and not as a class. Small-claims matters can go to small-claims court instead.

13. Changes

We may update these terms. For material changes we email account holders 30 days before they take effect; continuing to use the service after that date is acceptance. The date at the top always shows the current version.

14. The rest

These terms, the pricing section and our privacy policy are the whole agreement between us about the service. If a court finds part of them unenforceable, the rest still applies. If we don't enforce a term once, we can still enforce it later. You may not transfer your agreement without our consent; we may transfer ours to a successor that takes over the service.

Contact

Questions: send us a message or email hello@tradesfront.com.